Clinical Services Coordinator

Coordinator, Clinical Services

Join Our Life-Saving Team!

Are you ready to elevate your career to new heights? PHI Health is looking for dynamic, driven individuals to join our team. We are committed to providing top-tier emergency medical services with unmatched speed and efficiency, saving lives when every second counts. By supporting our mission from the ground, you will play a crucial role in orchestrating the seamless operations that keep our advanced fleet soaring and our patients safe.

With PHI Health you’ll collaborate with the best minds in the industry, driving initiatives that enhance our services and expand our reach to those who need it most. If you're passionate about making a difference and thrive on challenges, PHI Health offers an extraordinary opportunity to impact lives and develop your professional career in a meaningful way.

Who We Are:

PHI Health is the leading air ambulance provider in the United States. With an unmatched safety record and the best aviation, medical and communication specialists in the field, we set the standard in the air medical industry. We transport more than 22,000 patients each year from our more than 80 bases across the country, all while offering services and outreach education to local communities and leading healthcare systems. Our mission is simple: move communities to health while maintaining the highest standard of safety, period.

Job Summary:

Coordinator Clinical Services will serve as a clinical resource in support of billing services related to clinical documentation in Golden Hour system, assisting Patient Financial Services (PFS) by serving as a resource for clinical documentation questions, interacting with clinical and management personnel to facilitate addendums and additional supporting documentation. This position will also be involved in education of appropriate documentation within Electronic Clinical Chart Program for new and existing employees. This position will assist with data collection and analysis and will function as a clinical resource for Communications Department if needed. This position will report to the Manager Clinical Services, Liaison to Patient Financial Services.

Responsibilities Include:

• Responsible for assisting with PFS review table and subsequent actions required to facilitate gaining additional documentation and/or documents in order to process the patient’s bill expeditiously and compliantly.

• Responsible for assisting with education with new/current employees, contract employees related to proper documentation within the Golden Hour chart.

• Responsible for assisting with clinical data collection, data analysis, and reporting QA/QI findings.

• Assists Communication Center with clinical support on transport questions as needed.

• Assists Manager Clinical Services with activities related to Risk Management and Compliance.

• Accountable for ensuring corporate Safety Management System activities are being effectively applied by staff personnel within PHI AMG.

• Promote PHI’s Destination Zero initiative.

• Any other duties as assigned.

The Successful Candidate Will Have:

• RN or Paramedic with 3-5 years current air medical flight experience.

• Must be knowledgeable of the Golden Hour Data System and charting requirements.

• Must be detailed-oriented and ability to accurately collect, analyze and report data.

• Must be proficient in group educational presentations and have the ability to clearly communicate.

• Must be proficient with computers and MS Office, Excel database.

• Prefer advanced degree.

• This position is designated Safety Sensitive for purposes of the Arizona Medical Marijuana Act.

Schedule/Location:

• 5&2

• Phoenix, AZ

Compensation and Benefits:

• We offer a range of competitive pay and benefits package to keep our teams happy, healthy, and invested.

Our Core Competencies:

• Safe. We are absolute in our belief in the tenets of Destination Zero and that Zero is not only achievable, but the only acceptable outcome.

• Efficient. We are focused on outcomes that are smart and responsible by making the best use of our resources to maximize overall productivity and achieve sustainable profitability as a high performing organization. 

• Quality. We are committed to ensuring excellent organizational performance which produces sustainable and reliable outcomes.

• Service. We are dedicated to the service of our customers, our communities and each other.

Behavioral Competencies:

• Drive & Energy – The ability to maintain a fast pace and continue to produce during exhausting circumstances.

• Functional & Technical Expertise – Allows the individual to add organizational value through unique expertise and serve as a resource to the organization within his/her area of expertise.

• High Standards – Sets the stage for continuous improvements, the adoption of best practices and ultimately influences organizational standards.

• Initiative – Takes a proactive approach and takes action without being prompted.

• Integrity – Acts ethically and honestly and applies those standards of behavior to daily work activities.

The PHI Health Advantage:

For more than 40 years, our company has been providing critical air medical transport services across the country. As an organization, we outfit each aircraft we fly with the most advanced technology, subject our crews to the most rigorous protocols and training and pioneer the most-forward thinking safety program in the country.

Everything that we do comes back to the safety of our crew and our patients. Our accident rate is well below the national average, and we were the first to receive the Vision Zero Aviation Safety Award. This belief has guided us towards a number of industry firsts and has given us the highest safety rating in the industry.

DISCLAIMER

The above Statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed, as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.