Sales Operations & Proposal Manager

Overview

POSITION OVERVIEW The Sales Operations & Proposal Manager serves as the central back‑office leader for the MRO sales organization, providing comprehensive operational, analytical, and proposal management support to the Vice President of BD, Sales & Marketing – MRO and all Regional Sales Directors. This role owns and governs sales operations, proposal execution, CRM infrastructure, and sales enablement processes, ensuring consistency, efficiency, and high-quality execution across all regions. Acting as the primary coordination point between sales leadership, marketing, operations, and external partners, the position translates commercial strategy into executable processes and deliverables. The role is accountable for prioritizing and managing all back‑office sales support activities, enabling Regional Sales Directors to remain focused on customer engagement and revenue generation. Success in this role requires strong managerial judgment, the ability to set standards and enforce discipline, and comfort operating with a high degree of autonomy and executive visibility. This position reports directly to the Vice President of BD, Sales and Marketing – MRO. Scope of Managerial Responsibility Serves as the primary back‑office manager for the MRO sales organization, overseeing all sales operations, proposal activities, CRM governance, and sales support functions across regions. Acts as the single point of coordination for Regional Sales Directors, managing priorities, deadlines, and workload across multiple concurrent opportunities. Establishes standards, processes, templates, and governance models to ensure consistency, accuracy, and compliance across all sales and proposal activities. Exercises independent judgment in setting priorities, resolving conflicts, and allocating support resources based on business impact and strategic importance. Provides leadership and functional oversight to internal contributors and external vendors supporting sales operations and proposal execution, even where no direct reporting relationship exists. ESSENTIAL DUTIES & ACCOUNTABILITIES Own and govern Salesforce administration and sales operations infrastructure, establishing system architecture, permissions, automations, reporting standards, and data governance to support all Regional Sales Directors and sales leadership. Lead the design, prioritization, and deployment of Salesforce enhancements and process improvements, balancing regional sales needs with system scalability, data integrity, and long-term operational efficiency. Define, implement, and maintain standardized sales processes, tools, and best practices, ensuring consistent execution across all regions. Oversee development and delivery of training, documentation, templates, and playbooks that enable Regional Sales Directors to operate efficiently and consistently. Track and analyze active, upcoming, and completed solicitation opportunities to identify trends, competitive intelligence, and potential opportunities. Direct and manage the end‑to‑end proposal lifecycle for all MRO opportunities, serving as the accountable owner for proposal strategy, compliance, scheduling, and submission quality. Act as the primary interface between Regional Sales Directors, technical contributors, and external partners to ensure timely, compliant, and competitive proposal responses. Establish and enforce proposal standards, review processes, and content governance to improve win consistency and reduce execution risk. Serve as the primary back‑office point of contact for Regional Sales Directors, proactively managing administrative, analytical, and proposal support to reduce non‑selling workload and improve regional sales effectiveness. Lead sales data analysis, reporting, and performance insights to support executive decision‑making, regional sales strategy, and pipeline management, ensuring accuracy and consistency across all regions. Plan and execute marketing initiatives for the MRO, including content development, collateral creation, advertising/sponsorship planning, and targeted email campaigns. Coordinate logistics for trade shows and industry events, including registration, booth preparation and promotional materials. Perform other duties as assigned other actions required to support the essential functions of the role. QUALIFICATION REQUIREMENTS B.S. Degree in Business or related field; M.B.A. preferred Strong technical proficiency in Salesforce administration and familiarity with Salesforce development (Lightning, Apex, Visualforce) and automation tools. Proficient in Microsoft 365 tools (Word, PowerPoint, Excel, Loop, Planner) and Microsoft Power Platform. Experience with Adobe Creative Cloud (InDesign, Illustrator, Photoshop, Acrobat, etc.). Ability to conduct in-depth research and perform detailed analysis to support strategic decision-making, proposal development, and targeted marketing efforts. Strong creative problem-solving skills with the ability to design innovative solutions, optimize processes, and adapt to complex challenges while maintaining accuracy and efficiency. Excellent written and verbal communication skills with the ability to adapt messaging for multiple contexts such as internal updates, marketing campaigns, proposal submissions, technical documentation, training resources, and more. Attention to detail and accuracy with the ability to prioritize, organize, and effectively manage time to work independently and meet deadlines. ORGANIZATIONAL CORE VALUES Safe – We are absolute in our belief in the tenets of Destination Zero and that Zero is not only achievable, but the only acceptable outcome. Efficient – We are focused on outcomes that are smart and responsible by making the best use of our resources to maximize overall productivity as a high-performing organization. Quality – We are committed to ensuring excellent organizational performance, which produces sustainable and reliable outcomes. Service – We are dedicated to the service of our customers, our communities and each other. BEHAVIORAL COMPETENCIES Drive & Energy - Effective performers have a high level of energy and the motivation to sustain it over time. They are ambitious and passionate about their role in the organization. They have the stamina and endurance to handle the substantial workload present in today’s organization. They are motivated to maintain a fast pace and continue to produce even in exhausting circumstances. Functional/Technical Expertise - Effective performers are knowledgeable and skilled in a functional specialty (e.g., finance, marketing, operations, information technologies, human resources, etc.). They add organizational value through unique expertise in a functional specialty area. They remain current in their area of expertise and serve as a resource in that area for the organization. High Standards - Effective performers establish and model standards that guarantee exceptional quality and necessary attention to detail. They continually seek to improve processes and products, and they hold staff accountable for quality. They find best practices, share them, and then improve upon them. Initiative - Effective performers are proactive and act without being prompted. They don’t wait to be told what to do or when to do it. They see a need, take responsibility and act on it. They make things happen. Integrity - Effective performers think and act ethically and honestly. They apply ethical standards of behavior to daily work activities. They take responsibility for their actions and foster a work environment where integrity is rewarded. HSEQ DUTIES & RESPONSIBILITIES Understand and provide visible support of Destination Zero. Practice job duties with Safety at the core of all tasks. A job is not complete unless it is done safely. Stand-Up, Speak-Out, and Take-Action – Do the right thing when no one is looking, report safety concerns, near misses and incidents to management, use the Stop Work authority to immediately stop unsafe acts or work practices. PHYSICAL DEMANDS AND ENVIRONMENTAL CONDITIONS PHYSICAL DEMANDS : While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle or feel, reach with hands and arms, and talk or hear. The employee is frequently required to stand and walk. The employee is occasionally required to climb or balance, stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds. The employee must occasionally lift and/or move up to 25 pounds. WORK ENVIRONMENT: The noise level in the work environment is usually moderate. AMR DISCLAIMER The above Statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed, as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. PHI Aviation, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws